Frequently Asked Questions

General Questions
Can I order a sample?

Yes! Most of my stationery designs can be ordered as a sample with free shipping within the USA. See the samples page for current availability. If applicable, samples will include a printed color chart for selecting color.

Can samples be customized?

All samples are pre-printed with generic content and cannot be customized. Samples and accompanying color charts give you a chance to see/feel the paper, size, colors and quality in person before placing your order.

Since the design fee for setting up your custom stationery is included in the cost of a full order, I cannot begin creating your stationery until a full order is placed and payment is received.

Do you sell printable files?

Sometimes! I can usually offer a digital/printable file upon request.

Keep in mind, though—since a major portion of my product pricing is for my design services, most clients feel it is worth it to include printing with their order as well. This way I can ensure your final prints will look their best!

Design + Proofing
Can I change the wording of... ?

Yes! Most text changes will be included in the cost of your order. See individual product descriptions for specific details.

Text edits or additions that involve major adjustments to the layout may require an additional design charge, depending on the request. If additional fees are required, they will be agreed upon before any work begins and invoiced as necessary. Feel free to contact me if you have any questions!

Can you use my wedding colors?

Absolutely! Check out the color chart for easy color selection, or let me know if you’d like a custom color not on the list.

Please note that color can appear differently across various monitors and devices, and may not match your final prints. If color matching is essential, I can offer to send a printed color chart to you for more accurate color selection.

Can I change the fonts of a design listed in the shop?

Yes, as a custom order. Font changes require an additional design fee, which can include a font search, collaborative selection process, and layout adjustments to accommodate the new font within the design.

Cost is determined on a personalized basis, depending on the desired product and your specific requests. Please fill out the product’s Custom Request Form to receive a quote!

How does the proofing process work?

Each personalized stationery order includes three (3) proofs: the initial design, plus two (2) rounds of revisions.

Each proof is sent by email in PDF format, along with a form to either request revisions or provide final approval for printing. Nothing is ever printed without your final approval!

After the third proof, a revision fee of $25 per proof will apply. The exceptions to this are minor typos or very insignificant text changes, or if a mistake was due to my error I am happy to fix that before it is approved for printing.

Ordering
Where can I find pricing information?

Please see each individual product page for pricing. Use the drop-down menu to choose the desired print quantity and other options, and the site will generate a price based on your selections.

Custom options beyond what is available on the product page can be requested using the product’s Custom Request Form, and a quote will be provided by email.

How is pricing determined?

Each stationery order includes a flat design fee, with printing and production costs added to that based on the quantity desired. Printing costs also include a bulk discount as the quantity increases.

For these reasons, the more prints you order, the lower the price per print!

Can I add more prints later?

Yes. However, it will definitely save you money if all the prints are ordered at the same time. This means you can still cost-effectively change the final quantity up until the proof is approved for printing.

Each print order incurs a setup charge regardless of the quantity. So, adding 10 additional prints to your order before it is approved for printing will be significantly cheaper than ordering 10 additional prints later on.

Please let me know if you have any questions! It is always recommended to order 10-15 extras anyway just in case you may need them.

PRINTING
How will my stationery be printed?

Most stationery items are printed at a professional print shop in the USA on commercial-grade digital presses. Envelopes and some small-quantity items may be printed in-house.

Print quality is of the utmost importance, and each order is personally inspected by Artful Pixels for quality control before the order is shipped.

Can I rush the printing?

Yes, rush printing and production options are available by request. Contact me for a quote specific to your needs!

My stationery was sent to the printer, but I need to make a change. Is it too late?

Please contact me as soon as possible! This will likely require additional reprinting fees, and possibly a $25 revision fee if you have already received three rounds of proofs. 

After you approve the final proof, your order is quickly sent to my print vendor to ensure a timely delivery. It goes into their production queue for pre-press set up, printing, and finishing services. This actually happens pretty quickly! Once the file is in pre-press, changes to the order will incur extra charges.

Luckily, I am happy to offer a discount for reprinting! This is also true if you would like to make a change after receiving your printed stationery. 

I received my final prints, but noticed an error! What are my options?

Please contact me as soon as possible! I can offer to reprint your stationery at a discounted rate. We will likely need to move quickly to ensure delivery before your event.

If there is an error in your stationery that was not on the final proof you approved, please let me know! I am happy to fix the error and reprint at no additional cost to you. 

Please keep in mind that I am not responsible for any errors that match your approved proof, or printed colors that don’t match your computer/device’s screen. However, I definitely want you to be happy with your prints—and will help you get the issue fixed at a reduced rate, as quickly as possible!

Shipping
When will my order arrive?

The short answer is… it varies! I will provide a timeline for us to follow, which includes a scheduled ship date.


To calculate the estimated arrival date of a stationery product on your own, add together its Production Time + Transit Time, as outlined in the product description.

Production Time: Can range from 2-4 weeks, but depends on the product.

Delivery Time: For USA orders shipped Priority Mail, estimated transit time is 2-3 business days.
Please allow at least one week in case of post office delays, since I cannot guarantee actual transit times.

Samples are shipped via First Class mail, with an estimated transit time of 2-5 business days.


FYI: The timeline will require at least one week set aside for delivery to utilize my free standard shipping. If there is not enough time for this delivery allowance, I will provide quotes for FedEx overnight shipping and encourage this upgrade to ensure your order will arrive in time. 

Do you ship internationally?

Yes! However, the shop is not currently set up to accept international orders due to the complexity of shipping options and costs. Please contact me through the custom order page (or custom request form) to request a quote, and we can go from there!

Please allow up to two months for international delivery, depending on the shipping method. Generally this means we should get started on your project as soon as possible!

Can I upgrade to overnight shipping?

Yes! Overnight shipping options via FedEx are also available and are invoiced separately upon request. Cost depends on the order weight and shipping address. Contact me for a quote!